Help Desk
Nearly all companies these days rely heavily on their desktop/laptop hardware and software, to perform core business functions. The most frustrating and counter-efficient issues are employees having computer problems that are difficult to identify and diagnose. At Epsolon, we ensure a support team that will handle computer problem resolution at your desk as if it was that of ours. Our approach is always to deliver fully integrated, customized and efficient desktop support solutions to enable business success. Our company's versatility and technical expertise enable us to meet our client’s expansive and scalable requirements. Our comprehensive desktop support offering has three levels:
Help Desk Support/Call Center   where we troubleshoot problems and assist users by phone or assign an on-site or on-call specialist Desktop Support   where we assist users in person to solve more complex technical problems (detailed troubleshooting, installations, upgrades, relocation of equipment, and more) On Site Personnel   where we provide full-time on site personnel to troubleshoot hardware, software, network, and data communications at your organization
Although response times are determined on the level of support that is anticipated, equal dedication is ensured to all our clients irrespective of their organizational level. All support services rendered are logged for ease in ensuring effective resolution.